Skip to content

Mindful Verbal De-escalation Skills

Course Code: WKSH HS1

This online, self-study workshop is designed to introduce background factors involved in interpersonal conflict. It presents consideration of nonverbal and paraverbal factors in situations of an escalating client in a workplace setting. It introduces early warning signs of potential aggressive behaviour and provides example scenarios of verbal escalation responses. Through video presentation, de-escalation techniques in a professional relationship are demonstrated and explored. A debriefing model that develops therapeutic rapport is examined, equipping students with the tools they need to successfully navigate challenging client interactions.

Additional Information

  • This workshop provides eight (8) Continuing Education credit hours with the Ontario Fitness Council.
  • This workshop provides six (6) Category A Continuing Education credit hours with The College of Naturopaths of Ontario.
  • This workshop provides six (6) Continuing Education credit hours with the Health Coach Alliance.

Contact Information:
Humber Continuous Professional Learning
Health Sciences & Wellness
416.675.6622 x 4554

Share this course share icon

loading icon


loading icon

Processing your request, please wait...