How Does Self-Service Password Reset (SSPR) Work? SSPR Best Practices

The way Humber students, staff and faculty manage their passwords has changed. As of Monday, August 1, 2022 will be decommissioned. Users can utilize SSPR by visiting to change or reset their password.

Self-Service Password Reset (SSPR) is a feature that enables users to reset their passwords without contacting ITS for help. Users can easily manage and recover their own passwords and continue working no matter where they are or time of day without the need to contact IT support.

The key benefits of enabling SSPR are:

  • It provides an intuitive one-time user registration process that allows users to reset passwords and unblock accounts on-demand from any device or location. SSPR allows users to get back to work faster and be more productive.
  • Self-service allows end users to reset their expired or non-expired passwords without contacting IT support.

How do I recover my password?

  1. If you have forgotten your password or locked yourself out of your account, click “forgot my password” underneath the section you as required to enter your password.
  2. Enter your email or username
  3. Complete the CAPTCHA ( Enter the characters and words you see in the picture) and click “next”
  4. Select an authentication method for verification
      • Text to mobile phone
      • Call mobile phone
      • Approve a notification on my app
      • Enter a code from my authenticator app
  5. Once you have completed verification step 1, Enter the code you have received
  6. Select your new password
  7. Now you’re all set!

If you believe that your password has been compromised and that your account, on any system, is being used by another individual or if you have any questions contact the I.T. Support Centre 416.675.6622 x8888 or