The HRMS Resolution Centre Schedule

The HRMS Resolution Centre schedule for the month of November 2019 is now available.

Starting today, November 4, 2019, we will be extending the walk-in support through the HRMS Resolution Centre, until further notice. The HRMS Resolution Centre will now be open two days a week. This will allow our Subject Matter Experts (SMEs) to work on resolving some of the on-going HRMS related issues to help find the root causes and prevent some of the challenges our employees are currently experiencing.

Note, priority support will continue to be provided through the HR Support Centre on the days the HRMS Resolution Centre is closed for any issues related to access/log-in, timecard entry/approval, offer acceptance, missing/incorrect employee banking information and/or missed pay.

Click here to view the schedule


Important reminder for Employees and Managers/Delegates who submit and approve time cards, for the next pay period:

  • Employees - Be sure to SUBMIT your time cards through the HRMS once you have completed your time entries for the week. Good practice is to complete this every Friday by 2 p.m. (see payroll calendar for deadlines)

*Note - Any time card left in an Entered or Saved status will not be available to managers for approvals. To check the status of your time cards, follow the instructions found on the Search Time Card HRMS KB article.

  • Managers: Be sure to review and select APPROVE for employee’s time cards through the HRMS every Tuesday by 5 p.m. (see payroll calendar for deadlines)

Link for the payroll calendar can be found on the website.


Available Now - Time & Labour Calendar which will remind of the Time Card Submission and Approval deadlines. Click here to download the calendar.


Look out for our upcoming communiqué announcements where we will be sharing information with you on new HRMS features and functionalities, upcoming events and much more.



Get support for your HR and HRMS related matters

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Have you missed our previous announcements? Don’t know what to do within HRMS?

Check out our HRMS KB by visiting the HR website at and click on the HRMS Knowledge Base icon.

In the HRMS Knowledge you can find information on: How-to Perform Actions within the SystemProcess Change and System Change CommunicationsEmployee and Manager PlaybooksWebinarsFAQsHow-to Get SupportHR Support Centre FAQspast communiqués and much more.