Journal of Innovation in Polytechnic Education (JIPE) is pleased to announce the publication of “Understanding hope from the voices of service users and providers across Canada” by Cristina Alexandra Guerrero, PhD, and Tina Lackner.
Abstract:
Although Canada is home to the second largest non-profit and volunteer sector in the world, there is an absence of an overarching framework to guide human services (HS) delivery (Hall et. al., 2005; Rahmani, 2022). This paper documents the first phase of a three-year study that seeks to begin to bridge this gap by learning from both HS providers and users’ narratives, specifically in relation to the topics of hope, self-compassion, and authentic collaboration.
The first phase of the research focused on the topic of hope via the following questions:
- How do HS consumers and service providers meaningfully experience hope in the course of HS delivery within their lifeworlds?
- How might these experiences inform a guiding framework for Canadian HS delivery?
A thematic analysis of surveys and interviews collected from six partner organizations across Canada revealed the following themes:
- The importance of human connections
- The building and evolution of hope
- The futurity of hope
These findings point out several implications for practice and research, including a need for human-centred training that focuses more on topics like sensitivity and compassion. Respondents, particularly the service providers, also spoke to the need for strategies and opportunities to take care of oneself physically, mentally, and spiritually. This call is especially prevalent in the wake of the COVID-19 pandemic and funding cuts across Canada.
This study was funded by a three-year College and Community Social Innovation Fund (CCSIF) grant, which is managed by the Natural Sciences and Engineering Research Council of Canada (NSERC).
Read the article on JIPE.ca.
About JIPE
Journal of Innovation in Polytechnic Education (JIPE) is an online, open-access journal that mobilizes knowledge and insights generated by the global polytechnic community. JIPE is electronically published by Humber Press at Humber College’s Office of Research & Innovation. JIPE is accepting submissions on a rolling basis. To learn more about JIPE, please visit jipe.ca or email humberpress@humber.ca.
