The global effects of the COVID-19 pandemic have abruptly shifted the Ontario Alternative Dispute Resolution (ADR) sector towards the use of online dispute resolution and virtual platforms for courts, tribunals, and other dispute resolution hearings and processes.  

To address the need for a database management system that can provide superior client relationship management and client-practitioner engagement, Humber College partnered with the ADR Institute of Ontario (ADRIO) and received the Natural Sciences and Engineering Research Council of Canada (NSERC) Engage grant ($25,000) for the project Digital Transformation of Ontario’s ADR Sector. 

The research project has the potential to transform how ADR practitioners interact with their clients through analyzing and responding to the needs and challenges experienced by ADR practitioners. By identifying new evolving practices, the project will support both emerging and experienced professionals in their growth and development.  

The project is led by Mary Lee, Program Coordinator and Professor in the Faculty of Business, and Rameen Sabet, Professor in the Faculty of Business at Humber.  

Learn more about the Digital Transformation of Ontario’s Alternative Dispute Resolution (ADR) Sector.