Self-service password reset (SSPR) is a tool that will significantly improve your experience when it comes time to reset or recover your Microsoft Outlook password.
SSPR enables you to safely manage your own password reset without the need of logging a ticket with the Tech Zone or the IT Support Centre — giving you more control to easily and quickly reset your password anywhere and anytime.
How to use SSPR
Reminder: You have to register for SSPR before you can use the reset tool. After you have completed registration, each time you want to reset your password, you will be asked to confirm your identity by providing your authentication information.
You can confirm your identity by providing proof you are who through a second authentication factor after you have input your password, such as a separate email, text message, phone call or a push notification from the Microsoft Authenticator App. You can change your recovery information at any time.
How to recover your password:
- On the Microsoft Outlook login page click ‘forgot password’
- Provide your email and complete the CAPTCHA
- Provide two alternative methods of verification (phone, email, Authenticator App)
- Enter and confirm your new password
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