1.5 Policies, Practices, and Procedures
The Customer Service Standard requires that polices, practices and procedures are set up to ensure services are accessible to people with disabilities. In developing policies, practices, and procedures, the Standard requires that organizations use reasonable efforts to ensure that they are consistent with the key principles of:
- Dignity: People with disabilities deserve to be treated as customers and clients who are valued and deserving of full and equal service.
- Independence: People with disabilities have the freedom to make their own choices and to do things in their own way.
- Integration: People with disabilities deserve to fully benefit from the same services, in the same place, and in the same or similar way as other people.
- Equality of opportunity: People with disabilities ought to have the same opportunities to benefit from the way you provide goods or services to others.
