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AODA Customer Service Standards
for Administrative Staff

1.2 Purpose of the Act

The purpose of the Act is to develop, implement, and enforce accessibility standards in key areas of daily living to address barriers for people with disabilities.

The standards are developed by committees that include people with disabilities, the provincial government, and representatives of various industries and sectors. The standards are now adopted as regulations under the Act.

The first standard developed under the act is the Accessibility Standards for Customer Service. Other standards are expected to cover:

  • Transportation
  • Information and Communications
  • Employment
  • The Built Environment – interior / exterior of buildings

person in wheelchair with support dog talking to person behind desk