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AODA Customer Service Standards
for Administrative Staff

3.3 Personal Assistive Devices

Personal Assistive Devices are part of the personal space of the people using them. It is inappropriate to lean on, reach over, or restrict the movement of an assistive device. It is the college’s responsibility to develop appropriate policies, practices and procedures regarding assistive devices.

Front-line service staff must be trained to operate any personal assistive devices provided by the college before using them with people with disabilities.

Personal assistive devices include the following:

  • Wheelchair, walker, or cane.
  • Hearing aid, amplification device.
  • Keyboard, pointing device.
  • Communication boards.
  • Magnification devices.

person in a motorized wheelchair