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AODA Customer Service Standards
for Faculty

3.4 Communication

Communicating with students with disabilities in a manner that takes into account their disability may require adopting alternative strategies.

For example, course materials may be required in alternate formats such as electronic format or Braille. By selecting course materials early, the college has time to reproduce the material in the format that best meets the student’s needs - sometimes even before the semester begins.

Students with a range of disabilities including physical, visual, and learning disabilities may use assistive technology in the classroom including screen readers, magnification systems or amplification devices. These devices assist students with disabilities to maintain their independence and integration within the college environment.

Sign language interpreters also facilitate communication and may accompany students who are deaf to class. At the student’s discretion, the interpreter may attend a confidential discussion with a faculty member. When communicating with a student who has an interpreter, always address the student directly and not the interpreter. To assist sign language interpreters prepare for your class have copies of course materials available.

Instructor in classroom smiling at students