AODA Customer Service Standards
for Support Staff

Greeting the person with the disability this way is not appropriate. This greeting is likely to make the person with the disability feel singled-out as someone who is different. People with disabilities should be made to feel just as welcome as anyone else.

There should be no need to get help from someone else to offer customer service to a person with a disability. You should be confident that you can provide the appropriate service to customers with disabilities. If you are still unsure, ask your supervisor for more information.

The correct greeting in this situation is to welcome the individual with the disability directly and offer assistance.

Welcoming person directly and offering assistance is the correct action. The support person is there to provide assistance but it is the person with a disability who is your client and deserves your direct attention.