AODA Customer Service Standards
for Support Staff

5. Resources

Adaptive Technology Resources

• https://www.abilities.ca/technology/adaptive-technology-resource-centre/
  Adaptive Technology Resource Centre - Abilities Canada - Abilities Magazine
  
• https://snow.idrc.ocadu.ca/

Web Accessibility Resources

• https://webaim.org/
• https://www.w3.org/WAI/fundamentals/accessibility-intro/
  Introduction to Web Accessibility | Web Accessibility Initiative (WAI) | W3C
  

Resources for Faculty

• https://www.disabilityissues.ca/
  The College Committee on Disability Issues researches and makes appropriate recommendations on system-wide issues, policies and practices affecting students with disabilities.
  
• https://disabilityissues.ca/english/info_resources.html
  Disability Issues - Toolbox
• https://www.ldonline.org/
  LD Online has provides educators and families with accurate, authoritative information about learning disabilities so they can obtain the help and support they need.
  
• https://www.w3.org/WAI/media/av/
  How to make Audio and Video Media Accessible
• https://www.georgebrown.ca/library-learning-commons/services/accessible-library-services/requesting-accessible-formats
  George Brown College's policy on alternate format material
  

General Disability Resources

• https://www.abilities.ca/
  This website is an opportunity for people with disabilities and the broader community to engage in dialogue around issues that matter to all of us.
• https://www.cdc.gov/ncbddd/disabilityandhealth/materials/factsheets/fs-communicating-with-people.html
  Recommendations and best practices when communicating with and about people with disabilities
• https://www.limeconnect.com/#who-we-are
  Lime Connect represents the largest network of high-potential university students and professionals - including veterans - who have disabilities in the world.
  
• Accessibility | Queen's University Library (queensu.ca)
  Queen’s University Library Services for students with disabilities
  

Mental Health Resources

• https://cmha.ca/what-we-do/national-programs/workplace-mental-health/
  Tools and resource for navigating Mental Health in the Workplace

Resources in Support of the Accessibility Standards for Customer Service, Ontario Regulation 429/07

Accessibility Standards for Customer Service: Summary of Requirements

• Highlights in clear language what organizations need to know about the standard to comply.
  https://www.aoda.ca/customer-care-guide/#comply

Guide to the Accessibility Standards for Customer Service

• Explains the formal meaning of Words You Need to Know in Reading the AODA
  https://www.aoda.ca/guide-to-the-act/#words

Compliance Manual: Accessibility Standards for Customer Service

• A "how to" manual that offers compliance assistance information to obligated organizations.
  https://www.aoda.ca/customer-care-guide/#policies

Serve-Ability: Transforming Ontario's Customer Service

• An e-learning course to help you better serve customers with different disabilities and help organizations meet the legal obligations under the customer service standard.
  https://www.ocapdd.on.ca/Forms/Volunteer/SAE/HTML_Eng/index.html
• Questions and Answers about the Accessibility Standards for Customer Service
  https://accessibilitycanada.ca/aoda/aoda-faq/

Accessibility for Ontarians with Disabilities Act, 2005

• Questions and Answers About the Accessibility for Ontarians with Disabilities Act, 2005
  https://accessibilitycanada.ca/aoda/aoda-faq/
• Direct link to the Accessibility for Ontarians with Disabilities Act, 2005
  https://www.ontario.ca/laws/statute/05a11?search=accessibility
• For the latest news and announcements on the accessibility standards under the AODA:
  https://www.aoda.ca/category/articles-regarding-the-accessibility-for-ontarians-with-disabilities-actaoda/

Have a question about the AODA or the customer service standard?

Call the AODA Contact Centre (ServiceOntario). Acts as the central point of contact for questions about the AODA, compliance with the standards, and can be used to report an AODA violation to the Government.

• Toll-Free: 1.866.515.2025
• Fax: 416.325.3407