3.4 Problems Accessing Services
If a person with a disability has trouble accessing your services, be patient, positive, and flexible.
Begin by asking how you can best help them. Here are a few typical situations and possible solutions.
- A person who is deaf without an interpreter: Ask if using a pen and paper would help.
- A person who is in a wheelchair or with limited mobility: Ask if you can help by bringing the books, food, or other items to them.
- A person with vision loss unable to read sign: Ask if you could read the information to them.
- A person with a physical disability unable to use doors: Ask if you can hold the door open for them.
