Skip to content

AODA Customer Service Standards
for Support Staff

3.5 Service Disruptions

Services for people with disabilities can be disrupted in several ways. Disruptions include elevators that are out of order, computer networks that are down, or doors to buildings that are restricted.

Try to be aware of service disruptions so you can direct individuals to other elevators or doors. If a service disruption occurs, notify your supervisor. Provide signs telling people that there is a disruption and when the service is expected to resume.

out of order sign on elevator