wrAPParound 360 - Empowering Racialized Communities and Communities in Low-Income Neighbourhoods with Accessible, Inclusive and Rated Public and Social Services and Inspiring Providers to Ensure that they are Providing the Highest Quality, Most Acces

Funder: GRIF
Program: Mobilize / GRIF
PI Name: Yasemin Fanaeian
Faculty/Department: Faculty of Applied Sciences & Technology
Research Area(s): Social Innovation; User Experience (UX) Design

wrAPParound 360 is an application that will provide a list of all the available and accessible public and social services in low-income neighbourhoods. A feature of this application includes data on ratings and comments about the public and social service interactions and experiences of lower-income individuals and families when accessing these services. The goal is to inspire public and social service providers to ensure that they are providing the highest quality, most accessible, customer experience to people from diverse backgrounds in the communities that they are meant to serve. Another feature of this app is that Urban Rez Solutions plans to integrate wrAPP with the Inside/Out Program that they currently provide in federal and provincial correctional facilities across Canada because the necessities and concerns are virtually identical between people living at or near the poverty line and those coming out of incarceration. Urban Rez Solutions also plans to tie the wrAPParound Project to a Project they call Live After 5 which is a support hotline that will take calls during the currently unaddressed hours of need (5pm-9am) for people living at or near the poverty line and those coming out of incarceration.