The implementation of Chrome River across the enterprise has been met with overwhelming success. Users are making a seamless transition to the new system. To further enhance your experience with Chrome River we would like to remind you of the following:
Non-PCard Transaction Violation
When adding transactions to your expense report, please remember to select the Credit Card option to access your PCard transactions. DO NOT try to access your transactions by selecting the All option. Doing so will prompt a Non-PCard transactions violation that can only be resolved by deleting the entire expense report and starting a new report. Please refer to the PCARD_Transaction_Violation.pdf file below.
Expense Report Approvals
Unlike BMO Details Online (DOL), Chrome River approvals are routed according to Banner approval queues. This means that they are based on who can approve the ORG code used and NOT who the employee reports to. All approvers will be notified when an expense report has been submitted for approval. Similar to the Banner requisition approval process, only one of the approvers needs to approve. Upon approval, the expense report is no longer accessible to the remaining approvers.
Un-submitted P-Card Transactions
Unlike BMO DOL, in Chrome River your un-submitted PCard transactions DO NOT get sent to a default FOAP at the end of each month. The transactions will remain in Chrome River until they are submitted for approval in an expense report.
Email Notifications (Unused Firm Paid Items)
Some users have been receiving Chrome River notifications with the Unused Firm Paid Items subject heading. This notification is alerting the user that they have PCard transactions that are more than 30 days old. The intent of this notification is to remind users to submit their expense report on a monthly basis.
Chrome River Mobile App
Although there is a mobile app for iPhone/iPad users, this app is only compatible with an older version of Chrome River which Humber College is not utilizing. You can only access your Chrome River account through the myexpenses.humber.ca URL.
Contact Information
Humber Support
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For general Chrome River questions and/or Humber technical support
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General Finance Support
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finance@humber.ca
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Information Technology Services
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416.675.6622 x8888
its.humber.ca
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Finance Security
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financesecurity@humber.ca
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For new purchase card requests, credit limit changes and/or general purchase card support
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Humber Mastercard Email
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mastercard@humber.ca
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Please complete and submit the Purchases Card Request/Change Form for all purchase card requests and/or changes. This form is located in the Financial Services and Planning website under Forms and Procedures.
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The Financial Services and Planning website contains Humber specific Chrome River training documentation under Resources.
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Financial Services and Planning Website
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humber.ca/finance
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BMO MasterCard Support
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For BMO MasterCard support
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Customer Service
- balance, credit limit queries and transaction disputes
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1.800.263.2263
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Emergency Services
- Lost or Stolen Card (within Canada & U.S.A.)
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1.800.361.3361
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Emergency Services
- Lost or Stolen Card (International)
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1.514.877.0330
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Please report lost or stolen cards within 24hrs of loss or theft.
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