Professional condominium managers have a strong foundation in building and maintaining relationships with stakeholders using effective communication strategies and critical thinking to enhance condominium communities.
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Communications (LDSC 201)
Communication skills are essential to all aspects of life. This course will specifically address business communications. With the various technology tools and communication mechanisms available today, it is important to know what is available and what mechanism should be used to communicate which message. Managing the various communication channels requires time management and effective informal and formal communication skills. This course will cover the communication styles, mechanisms and presentation skills needed for facilitating meetings, social marketing and improving all communications.
View CourseCommunications for Condominium Management (CNDO 003)
The purpose of this course is to enhance communication skills for condominium managers enabling effective meeting delivery, exceptional customer service, efficient handling of emergency responses and the integration of relevant technology.
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Module 1
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Describe the communication skills necessary for effective meeting management strategies.
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Recognize the utilization of generative artificial intelligence (AI) technology for clear and concise communication.
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Module 2
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Develop and implement strategies to improve the customer service experience.
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Differentiate available knowledge base software options.
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Module 3
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Outline strategies for enhancing emergency communications.
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Important Information about this course:
This course is self-paced. Learners have 30 days from the date of enrollment to complete the course.
Refund Policy: You have 3 days after enrollment to drop the course for a refund less the $25 admin fee, if you decide to drop.
View CourseCondominium Management - Relationship Building (CNDO 103)
The Condominium Management - Relationship Building course provides limited licensees with a foundational understanding of the main stakeholder relationships they will be responsible for managing in their role as a condominium manager. It provides them with guidance on the best practices to ensure the effective management of the various relationships as part of their role. If possible, it is recommended that learners take this course after Working with Condominium Law and before Physical Buildings Management, and Managing Financials. The relationship-building content will provide helpful context to underpin the professional relationships critical in the effective management of physical buildings and financials.
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