Ontario Condominium Management Competency

Condominium Management - Relationship Building (CNDO 103)

The Condominium Management - Relationship Building course provides limited licensees with a foundational understanding of the main stakeholder relationships they will be responsible for managing in their role as a condominium manager. It provides them with guidance on the best practices to ensure the effective management of the various relationships as part of their role. If possible, it is recommended that learners take this course after Working with Condominium Law and before Physical Buildings Management, and Managing Financials. The relationship-building content will provide helpful context to underpin the professional relationships critical in the effective management of physical buildings and financials.

Conflict Resolution for Condominium Management (CNDO 001)

This course aims to effectively employ condominium managers with the necessary conflict resolution skills for success. Learners will gain strategic insights to proactively prevent and mitigate conflicts, fostering professional effectiveness in condominium management.  This course is part of a series that supports Condominium Managers in renewing their General Licence with CMRAO. General Licensees are required to complete 10 CPE credits as part of their renewal process.

Learner Outcomes:

Module 1
Identify the causes of conflict and methods of prevention

Module 2
Appraise personal and professional negotiation skills to determine areas of improvement
Differentiate the various informal and formal conflict resolution processes

Module 3
Employ reflective practices utilizing the experiential learning theory

Important Information about this course:

This course is self-paced. Learners have 30 days from the date of enrollment to complete the course.

Refund Policy: You have 3 days after enrollment to drop the course for a refund less the $25 admin fee, if you decide to drop.

Leading Responsibly (LDSC 209)

Leaders need to assess the impact of businesses in an ethical and globally sustainable way using measurements such as corporate social responsibility and triple bottom-line accounting.

Managing Change (LDSC 207)

Today's leaders are often called upon to implement and support the change process. They need to be able to identify and respond to internal and external factors that will determine when and what type of change initiatives are required. Environmental scanning, identifying trends, implementing and measuring successful change are all essential to developing and managing change to the benefit of the organization. Organizational readiness and risk assessment will also be covered in the context of best practices.

Personal Well-Being for Condominium Management (CNDO 002)

    
This course aims to effectively employ condominium managers with the necessary personal well-being skills for success. It is tailored to empower condominium managers with a repertoire of strategies dedicated to nurturing personal well-being. By prioritizing techniques for stress reduction, work-life balance while enhancing job satisfaction, this course equips condominium managers to navigate their roles with resiliency while prioritizing their own mental and emotional health. This course is part of a series that supports Condominium Managers in renewing their General License with CMRAO. General Licensees are required to complete 10 CPE credits as part of their renewal process. 

Learning Outcomes:

Module 1
Determine personal stress levels and strategies for improvements.
Describe the benefits/drawbacks of the 'fight or flight' stress response.

Module 2
Explain the importance of a work life balance.

Module 3
Employ SMART goals for professional growth and development to enhance job satisfaction.

Important Information about this course:

This course is self-paced. Learners have 30 days from the date of enrollment to complete the course.

Refund Policy: You have 3 days after enrollment to drop the course for a refund less the $25 admin fee, if you decide to drop.