3.6 Communications and Feedback
The Customer Service Standard requires implementing an accessible feedback process to receive and respond to comments on services provided. Colleges are required to provide information about the accessible feedback process to the public.
People with disabilities should be able to provide feedback on services in person, by telephone, in writing, by e-mail, or by other electronic means.
The college’s response, if it is to a person with a disability, should be communicated in a way that takes into account his or her disability. The response should indicate how the comments will be addressed and what action will be taken on any complaints.
