AODA Customer Service Standards
for Faculty

Create a welcoming class environment that is inclusive of all students. Make an effort to sensitize students about disability issues and to model respectful attitudes and behaviours towards students with disabilities.

It’s important to not single-out students with disabilities. Try greeting all students on a one-on-one basis as a means of getting to know their names.

In front of the entire class, invite students to submit accommodation plans so as not to single-out students with disabilities. Arrange for discussion of an accommodation plan in private and remember that a student’s disability is strictly confidential. It is their choice whether they want to self-identify as a student with a disability.