AODA Customer Service Standards
for Faculty

3.1 Service Animals

An animal would be defined as a service animal if:

1. The person provides third party certification that their service animal has been trained to provide assistance that relates to that person's disability; or
2. It is readily identifiable that the animal is used by the person for reasons relating to their disability; or
3. The person provides documentation from a regulated health professional confirming that the person requires the animal for reasons relating to their disability.
4. A greater number of regulated health professionals can now provide documentation in support of an individual's need for a service animal. The complete list includes audiologists and speech-language pathologists, chiropractors, nurses, occupational therapist, optometrists, physicians, physiotherapists, psychologists and psychotherapists.