AODA Customer Service Standards
for Faculty

Students with disabilities may be eligible for academic accommodations. While academic accommodations are not part of the Customer Service Standard, they do play an important role in creating accessible classrooms.

In order to receive accommodations, students are strongly recommended to register with Accessible Learning Services. Staff who work in Accessible Learning Services are professionals who have knowledge of disabilities and can, in collaboration with the student, determine the appropriate and necessary accommodations.

Students should be actively involved in accessing their accommodations. For example, students are responsible for notifying a professor in advance of a test or exam if they wish to use their designated test accommodations. Professors are encouraged to make general announcements to their class reminding students to arrange accommodations.

Here are examples of typical accommodations:

• Extra time on tests.
• Note takers.
• Reduced course load.
• Access to assistive technology.
• Sign Language Interpreters.
• Spelling forgiveness.
• Alternative formats (Braille, large print, electronic formats).
• Recording lectures.