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AODA Customer Service Standards
for Faculty

3.9 Faculty Responsibilities

Professors are notified that a student has a disability and requires accommodations through an accommodation plan. Students may provide the accommodation plan in person or the plan can be forwarded by Accessible Learning Services (ALS).

Professors provided with an accommodation plan, either by the student or Accessible Learning Services are required to provide the specified accommodations indicated on the plan.

Without an official accommodation plan from Accessible Learning Services, there is no obligation to provide any accommodations. These plans are updated each semester.

Some students with disabilities may choose not to register with the Accessible Learning Services office and approach faculty directly. In these situations, professors can decide whether or not they wish to accommodate students without a formal accommodation plan, or refer them to the Accessible Learning Services office for an official accommodation plan.

If faculty have concerns about a particular accommodation, it is best to obtain clarification through discussion with the student and their accessibility consultant. Accessible Learning Services exists to support students as well as faculty.

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