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AODA Customer Service Standards
for Support Staff

1.4 Introducing Claire

Hello and welcome to this e-learning module on serving people with disabilities. My name is Claire and I have several years experience serving people with disabilities. I’m here to help you learn - I’ll join you from time to time with suggestions or ideas.

By completing this module, you will learn to recognize and respond to the needs of individuals with disabilities. I’m sure you’ll come away with a better understanding of how to provide the highest standards of service to people with disabilities.

So, let’s get started! To move to the next screen, click the Next button.