AODA Customer Service Standards
for Support Staff

1.5 E-Learning Tips

First, let me offer you a few tips to make sure you get the most out of this module.

• Set aside 30 - 40 minutes: Completing the module in one sitting will help you better understand the information.
• Avoid interruptions: Put a sign on the desk asking for privacy. Avoid telephone calls, conversations, and other distractions.
• Close other computer programs: The module will work better if you close email, internet, and other programs.
• Use speakers or headphones: The module includes audio on every screen so you must have the computer speakers turned on. You could use headphones so the audio does not disturb others.