2.1 General Service Tips
Some of the best tips for providing better customer service to people with disabilities are the simplest. Here are a few examples:
- Ask “May I help you?”: If you’re not sure how to help, a person with a disability, ask “May I help you?” People with disabilities know if they need help and will tell you how you can provide it.
- Speak directly: Speak directly to the person. If you can’t understand what the person is saying, politely ask them to repeat it.
- Understand their needs: Try to understand the person’s needs. Focus on meeting those needs as you would with anyone.
- Don’t assume: Remember, some disabilities are non-visible and not everybody with the same disability experiences the same things.
- Above all… be patient.
