Empowered Condominium Professional

This course aims to effectively employ condominium managers with the necessary conflict resolution skills for success. Learners will gain strategic insights to proactively prevent and mitigate conflicts, fostering professional effectiveness in condominium management.  This course is part of a series that supports Condominium Managers in renewing their General Licence with CMRAO. General Licensees are required to complete 10 CPE credits as part of their renewal process.

Learner Outcomes:

Module 1
Identify the causes of conflict and methods of prevention

Module 2
Appraise personal and professional negotiation skills to determine areas of improvement
Differentiate the various informal and formal conflict resolution processes

Module 3
Employ reflective practices utilizing the experiential learning theory

Important Information about this course:

This course is self-paced. Learners have 30 days from the date of enrollment to complete the course.

Refund Policy: You have 3 days after enrollment to drop the course for a refund less the $25 admin fee, if you decide to drop.

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This course aims to effectively employ condominium managers with the necessary personal well-being skills for success. It is tailored to empower condominium managers with a repertoire of strategies dedicated to nurturing personal well-being. By prioritizing techniques for stress reduction, work-life balance while enhancing job satisfaction, this course equips condominium managers to navigate their roles with resiliency while prioritizing their own mental and emotional health. This course is part of a series that supports Condominium Managers in renewing their General License with CMRAO. General Licensees are required to complete 10 CPE credits as part of their renewal process. 

Learning Outcomes:

Module 1
Determine personal stress levels and strategies for improvements.
Describe the benefits/drawbacks of the 'fight or flight' stress response.

Module 2
Explain the importance of a work life balance.

Module 3
Employ SMART goals for professional growth and development to enhance job satisfaction.

Important Information about this course:

This course is self-paced. Learners have 30 days from the date of enrollment to complete the course.

Refund Policy: You have 3 days after enrollment to drop the course for a refund less the $25 admin fee, if you decide to drop.

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The purpose of this course is to enhance communication skills for condominium managers enabling effective meeting delivery, exceptional customer service, efficient handling of emergency responses and the integration of relevant technology. 

• Module 1

  • Describe the communication skills necessary for effective meeting management strategies.

  • Recognize the utilization of generative artificial intelligence (AI) technology for clear and concise communication.

• Module 2

  • Develop and implement strategies to improve the customer service experience.

  • Differentiate available knowledge base software options.

• Module 3

  • Outline strategies for enhancing emergency communications.

Important Information about this course:

This course is self-paced. Learners have 30 days from the date of enrollment to complete the course.

Refund Policy: You have 3 days after enrollment to drop the course for a refund less the $25 admin fee, if you decide to drop.

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This course offers insights into building high-performing teams, implementing effective performance management strategies, and nurturing career advancement opportunities.  It is part of a series that supports condominium managers in renewing their General Licence with CMRAO. General Licensees are required to complete 10 CPE credits as part of their renewal process. 

At the end of each module, you should be able to:

Module 1: Training and Development

Explain the importance of having an efficient on-boarding process.

Differentiate career growth and career development.

Module 2: High-Performing Teams

Identify strategies for the development of a high-performance team.

Module 3: Performance Evaluation Process

Employ meaningful and constructive feedback which adheres to principles of equity, diversity and inclusivity.

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This course explores the impact continuous professional development can have on enhancing condominium managers' skills and knowledge, professional recognition, and networking. The course is recognized as one CMRAO CPE credit. Through each module, learners will be able to:

Module 1: Enhanced Skills and Knowledge
Explain the impact continuous professional development can have on enhancing skills and knowledge.
Identify a variety of methods to participate in professional development.
Module 2: Professional Recognition and Credibility
Describe the ongoing evolution and strategies for enhancing professional recognition and credibility.
Module 3: Networking
Employ effective networking strategies to expand professional connections, stay updated on industry trends and access valuable resources.
Differentiate the various social media platforms available for networking purposes.

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This course aims to empower condominium managers with the essential skills for fostering inclusivity and a sense of belonging within their communities, in accordance with the Human Rights Code. The course is recognized as one CMRAO CPE credit. Through each module, learners will be able to:

• Module 1: Human Rights Defined

  • Explain the evolution of human rights as they pertain to Canada and more specifically, Ontario.

  • List the human rights and identify areas of improvement within current condominium management policies and procedure. 

• Module 2: Anti-Racism and Accessibility

  • Discuss IDEA-AR, including strategies for adoption and implementation within condominium communities.

• Module 3: Employment Acts

  

  • Differentiate the Employment Standards Act (ESA), the Pay Equity Act, and the Employment Equity Act.

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This course explores the necessity of ethics in condominium management. The course is part of a series that supports condominium managers in renewing their General Licence with CMRAO. General Licensees are required to complete 10 CPE credits as part of their renewal process.

By the end of this course learners will be able to:

• Demonstrate accountability and accept responsibility in their role as a condominium manager.
• Recognize, act on and report harmful incidents to the appropriate authority.  
• Provide reasonable accommodations for persons with disabilities.

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This course empowers condominium managers with essential knowledge on reserve fund studies including types, content, specialists to involve and effective investment strategies. This course is recognized as one CMRAO CPE credit. 

• Module 1: 

  • Differentiate between a reserve fund and  a reserve fund study.

  • Explain the critical role of a reserve fund. 

  • Identify effective strategies for communicating the importance of reserve fund contributions to condominium owners.

• Module 2: 

  • Identify the persons of a prescribed class who can conduct a reserve fund study.

  • Differentiate the physical analysis and financial analysis content to include in a reserve fund study.

  • Explain each of the reserve fund study classes including the completion timelines.

• Module 3: 

  • Explain the purpose of a preliminary reserve fund.

  • Discuss the importance of key players such as experienced reserve fund study providers, financial experts and specialized lawyers for effective reserve fund management.

  • Employ a well-planned investment strategy for the financial stability of the condominium.

This course is self-paced. Learners have 30 days from the date of enrolment to complete the course.

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Humber College's CMRAO Continuing Professional Education (CPE) course, Common Expense Management for an Empowered Condominium Professional, empowers condominium managers with essential knowledge on common element fees, the declaration and financial statements.  

By the end of this course learners will:

• Learn how to collect the common expense.

By the end of each module, you should be able to:

• Module 1: Common Elements

  • Differentiate between freehold condominium and leasehold condominium corporation.

  • Explain the critical role of the declaration.

  • Identify the contents of the declaration.

• Module 2: Common Expense Fees

  • Identify common expenses for condominium corporations.

  • Differentiate between special assessments and chargebacks.

  • Discuss strategies to minimize the risk of special assessments and chargebacks.

• Module 3: Annual Budget

  • Explain the purpose of a financial statement

  • Discuss how the operational fund can impact adjustments to the common expense fee.

  • Identify the steps in the lien process.

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Welcome to Humber College's CMRAO Continuing Professional Education (CPE) course, Managing Condominium Corporation Transitions for an Empowered Condominium Professional. This course aims to empower condominium managers and condominium management providers with strategies and best practices to effectively manage transitions, prevent unnecessary contract terminations and maintain strong, transparent relationships with the condominium community. This continuing professional education course is one of ten courses leading to Humber College's Empowered Condominium Manager Micro-credential.

By the end this course, you should be able to support the transition of the condominium corporation from one management provider to another.

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