Skip to content

Search FAQs

Applying to the Salesperson Program

The program is not eligible for OSAP as it does not receive any direct provincial funding.

The learning path for the Real Estate Salesperson Program follows the flow of a real estate transaction. It weaves in key legal elements while giving learners a mix of theory and practical knowledge. This will better enable new registrants to navigate a real estate transaction on behalf of buyers and sellers from day one.

  • The program begins with Real Estate Essentials. It lays out the role of a salesperson in relation to their obligations as defined in the Real Estate and Business Brokers Act or REBBA, including the Code of Ethics, and other (non-REBBA) relevant legislation.
  • The next course covers the Residential Real Estate Transaction including the processes for buying, selling, listing, and completing residential real estate transactions. The course also covers marketing strategies and the preparation of contracts.
  • The Additional Residential Real Estate Transactions course applies the content from the Residential Real Estate Transaction course to other types of residential transactions, including condominiums; new construction; rural properties; residential multi-family dwellings; and residential leasing.
  • The Commercial Real Estate Transaction course will then detail the unique requirements for buying, selling, and listing commercial properties as well as brokering the sale of businesses.
  • The Getting Started course will give future registrants an overview of how to begin their career in real estate. Topics include information on obtaining and maintaining registration and insurance, and strategies for selecting a brokerage for employment.

Learners can sign up and start the program at any point while selecting sessions from the course calendar that best meets their needs. The Real Estate Salesperson Program will not run on a semester or term basis.

To find out how to apply with a diploma or equivalent and without a diploma or equivalent view the apply now page.

Post-Registration is the final phase of the Real Estate Salesperson Program. Learners must complete Post-Registration to be eligible to renew their registration at the end of their initial two-year registration cycle with RECO.

Yes. The Post-Registration Phase is mandatory. Learners must complete three courses - the mandatory compliance course along with additional two electives.

Learners must finish the Post-Registration Phase within the initial two-year registration cycle, before it expires, in order to maintain their registration with RECO.

No, learners must finish the Post-Registration Phase within their initial two-year registration cycle. Please visit RECO’s Post-Registration Phase FAQs for more information.

We encourage you to do your best to complete the Post-Registration Phase within your initial two-year registration cycle. If you are unable to do so your registration will lapse and you will be unable to trade. Please contact RECO’s Education Department for more information.

No. If you are eligible to complete your articling requirements at the OREA Real Estate College, you may do so until your first registration renewal date, but no later than March 13, 2021 when the College will cease course delivery. RECO will recognize any articling course completed at any time- either prior or after your initial registration. The articling requirement is the completion of one elective course of your choice. All elective course options are available online at OREA. You are encouraged to plan your studies accordingly to ensure you complete your articling requirements prior to March 13, 2021.

We encourage you to do your best to complete the Articling phase of the OREA Real Estate College. You have until March 13, 2021 to do complete as the College will cease delivery.

If you are unable to complete the Articling requirement with OREA, you will have to complete the full Post-Registration Phase at Humber, consisting of one mandatory course and two elective courses, before the end of your first registration cycle. Please contact RECO’s Education Department for more information.

Learners will require a reliable internet connection, a webcam, speakers, and a private place to test. We recommend using an ethernet cord for the strongest internet signal. A private room can be your office, bedroom, or living room, as long as there are no people or distractions around.

Yes. We strongly recommend this to be done prior to your test date to ensure you can troubleshoot any issues that might be identified. Learners can test their system here. If you require technical support, you can use the chat or email feature here, to speak with a technician. This assistance is available 24/7.

*Please note, if you have questions about your online test, such as invalid voucher or questions about your test, please email corporateservices@humber.ca.

You will receive a confirmation email from our online testing partner (Examity). You will require a photo ID to present to the proctor at the time of your test. When your test date and time comes, your Test Now button will become clickable and you can begin the testing process. You will require a few minutes to get set up and established with the proctor and input some personal information before you proceed to your test.

Learners testing online will be tested in the same manner as learners testing in person. All testing is done online via a secure web connection. Learners will be monitored by a virtual proctor, who will be monitoring learners via their webcam. When you start your test, you will be required to show a photo ID and complete a room scan, so the proctor can verify there is no one around and you do not have access to unauthorized materials. The proctor will be able to control your computer and see what you are doing at all times during the test. The test will end should academic integrity be compromised. You may also be asked to do repeated room scans should concerns arise, including people entering the space you are testing in, talking to other people, or glancing away from your computer screen. The online testing video is available to the Operations Manager, Real Estate Education Program for review should any concerns arise.

All vouchers have an expiration date. Learners must test PRIOR to the expiration date of the voucher. Please review your voucher email for the expiration date. Learners who fail to test prior to the voucher expiration date will be required to rebook and repay for their admission exam.

The voucher expiration date will be in UTC (Coordinated Universal Time).

Example: Wed Feb 06 00:00:00 UTC 2019.

This means it will expire on February 5th, 2019 at 7:00 PM EST.

You can reschedule your test no less than 24 hours prior to your appointment. Learners who fail to reschedule their appointment up to 24 hours prior to their booked date/time, will be responsible for rebooking and repaying for their exam again. Your vouchers do expire and should you not test within the valid voucher dates, you will have to rebook and repay for your online test.

Up to 24 hours prior to your test date/time, you can sign back into the online test provider’s page, cancel your existing booking and reschedule to a date and time that works for you.

Transitioning & Credit

The current program with the OREA Real Estate College will run until March 31, 2021. Learners completing their pre-registration or articling courses with the OREA Real Estate College must complete all courses and examinations prior to this date.

Registrants with permanent registration will not be affected since they have already completed their registration education requirements. Registrants who are within their first registration cycle must complete their “articling” course requirement with the OREA Real Estate College prior to the earlier of March 31, 2021, or their registration renewal date. More information on the Real Estate Broker Program will follow.

RECO’s MCE program is not impacted by the new program.

If you have already started your training at the OREA Real Estate College, then you must complete all your courses and examinations with OREA. The current program will run until March 31, 2021. If you have previously taken courses and are wondering if they are still valid, you can speak with OREA or apply to RECO to have your prior learning assessed through the education equivalency assessment application process. Please contact RECO for information when you are ready to resume the program.

If you are eligible to complete your articling requirements at the OREA Real Estate College, you may do so until your first registration renewal date, but no later than March 31, 2021, when the College will cease course delivery. RECO will recognize any articling course completed prior to your initial registration. The current articling requirement is completion of your choice of one elective course. All elective course options are available online. You are encouraged to plan your studies accordingly to ensure you complete your articling requirements within the timeline.

RECO will continue to administer an education equivalency assessment application process. Any course exceptions granted will be based on the merits of the individual's application. Click here for more information about the education equivalency assessment (EEA) process.

You can qualify to apply for education equivalency assessment if you have been licensed, registered, or otherwise authorized to trade in real estate, have completed a recognized real estate license or registration program, or if you have completed specific pre-registration courses at the OREA Real Estate College.

Current real estate brokers or salespersons from eligible Canadian jurisdictions must complete an Interprovincial Challenge Examination, before applying and paying applicable fees. See here for more information.

RECO may grant course credits for having completed a real estate license or registration program in another Canadian jurisdiction on the basis of an educational equivalency. There is an application process, and any exceptions are granted on a case by case basis. See here for more details.

Please send Humber College an email at realestateinquiry@humber.ca.

Yes, the program’s website is www.humber.ca/realestate.

Additional information will be posted on this website as it becomes available. Please check back often. For additional questions, please contact REProgram@reco.on.ca.

Course Information

Learners can drop from the course using the Learner Portal. See: How to Drop/Transfer from a Course Section

Once the request for a drop is complete, go to My Account History for details of any applicable refunds.

Learners will not have access to drop a course using the Learner Portal within seven (7) days of the start date of the course.

Important Note: Learners that choose not to continue with the course will receive an Incomplete on their transcripts.

Learners can transfer from one section to another using the Learner Portal.

<See: How to Drop/Transfer from a Course Section>

Once the transfer is complete, go to My Account History for details of any applicable refunds.

An error message may appear for the following reasons:

  • Learner does not have an Approved Application. To check the status of your application, log into the Learner Portal, go to My Applications to view standing.
  • Learner has not successfully completed/pass the prerequisite examination to be eligible to register for the subsequent course. To ensure you meet the prerequisite for course registration, log into the Learner Portal, go to My Enrollment History to view exam status.

Learners can print or download a PDF copy of the eLearning course. View the resources page for instructions.

Watch the Real Estate Salesperson Program Course Registration Walkthrough video to find out how to register for a course.

As of Thursday, March 12, 2020, when you log into the Learner Portal and access your eLearning Courses, you will see that Courses have a First Access Date, a Recommended Completion Date, and a Last Access Date.

Since Humber College began delivering the Real Estate Salesperson Program last fall, we have identified opportunities to improve the learner experience. This has included improved access to and availability of Course materials along with Course completion timelines. By changing the current end date to a recommended completion date and extending the Course access dates, our aim is to provide you with more flexibility for your schedule as you manage your progress and to reduce the need for extension requests.

Extensions are only required if a learner cannot complete the Course by the last access date. In general, extensions are considered on a case by case basis due to exceptional circumstances. Extensions are formal requests that may require supporting documentation (e.g. in the case of an extended illness). If an extension request is not approved, learners will need to re-purchase the course. Learners are encouraged to manage their progress and work towards recommended completion timing.

Yes. Course materials remain available for 12 months upon completion of the Course, provided that you completed that Course within the access timeframe.

The waitlist is a self-serve option available to learners in the Learner Portal for Simulation Sessions, Virtual Simulation Sessions, Facilitated Review Sessions, and Virtual Facilitated Review Sessions only. The waitlist option will only be available when a Simulation Session, Virtual Simulation Session, Facilitated Review Session or Virtual Facilitated Review Session has reached the enrollment capacity.

The waitlist option informs learners if a seat becomes available in a Simulation Session, Virtual Simulation Session, Facilitated Review Session or Virtual Facilitated Review Session. The first learner on the waitlist will be sent an email notification with a link to complete registration and payment. Learners then have 48 hours to complete the registration and payment or the next learner on the waitlist will receive the notification.

We recommend that learners register for an available Simulation Session, Virtual Simulation Session, Facilitated Review Session or Virtual Facilitated Simulation Session as we cannot predict movement with the waitlist.

If a learner is notified that a seat has become available and opts to transfer from an existing section to the newly available section, a $50 administration fee will apply. The $50 administration fee applies to all transfers. For more information, please visit the Examination Policy and the Fees, Payments & Refunds Policy.

If a learner opts to utilize the waitlist option and is notified that a seat has become available but does NOT need to transfer from an existing section then no administration fee will apply.

The waitlist option is only available for Simulation Sessions, Virtual Simulation Sessions, Facilitated Review Session, and Virtual Facilitated Review Sessions.

The waitlist option is NOT available for Exams.

The purpose of the waitlist option is to provide a process for learners to sign-up to take advantage of any learner cancellations (learners that drop or transfer a section).

We recommend that learners register for an available Simulation Session, Virtual Simulation Session, Facilitated Review Session or Virtual Facilitated Review Session as we cannot predict if seats will become available.

Unfortunately, our support desk does not have visibility to confidential learner records to view the waitlist. Therefore, our support desk is unable to provide you with where you are on the waitlist.

Exam Information

Watch Real Estate Salesperson Program Exam Registration and Booking Walkthrough video to learn how to register for an exam.

*  You must complete Steps 1 and 2 in order to secure a seat for your exam.

Step 1: Purchase an Exam

  1. Check Exam Centre availability by selecting one or more Regions and a Month in Exam Centre Locations.
  2. Click on Search.
  3. In the results returned, find a Date where your preferred Exam Centre location is available.
  4. Click on Purchase an exam for this date and complete the purchase.

Step 2: Book an Exam

Get Further Detailed Instructions  

  1. Once purchase of the exam is completed, click on Learner Portal in the main navigation.
  2. Click on My Exams.
  3. Click on Select an Exam Centre.
  4. Choose an Exam Centre from the dropdown list.
  5. Click Next.
  6. Select the Date of the exam section.
  7. Select a Timeslot.
  8. Click on Book Timeslot.

To confirm an exam booking, log into the Learner Portal, and select My Exams. You will be able to verify your exam date and time, and the location of the booking.

Learners can reschedule an exam booking using the Learner Portal.

<See: How to Reschedule an Exam Booking>

Once the reschedule is complete, go to My Account History for details of any applicable refunds.

Important Note: A missed exam is recorded as a No Show and the Learner will receive a failing grade of zero. All missed exams count as an exam attempt for rewrite purposes.

  • Learners can drop or reschedule an exam up to seven (7) days prior to the exam date; an administrative fee of $50.00 will apply
  • Any drop or reschedule requests made less than seven (7) days in advance prior to the exam date are non-refundable

Learners can cancel an exam booking using the Learner Portal.

<See: How to Cancel an Exam Booking>

Once cancellation is complete, go to My Account History for details of any applicable refunds.

Important Note: A missed exam is recorded as a No Show and the Learner will receive a failing grade of zero. All missed exams count as an exam attempt for rewrite purposes.

Watch the Real Estate Education Program How to Access the Exam Report video to learn how to access your exam report.

  1. In the top menu of the website, click on the green login button and select Learner Portal
  2. Click continue
  3. Once you’ve logged in, click to the left where it says my enrollment history
  4. After this, pleases click on the tab that says completed
  5. Scroll down to select the exam for which you want to access a report
  6. Look for the link that says click here to access the exam
  7. A new window will open up
  8. Here select the tab that says past
  9. To the right, you will see the exam report available for the exam in question
  10. Click on the exam report
  11. You can now review the exam report for the exam you selected

Virtual Proctoring

The program office monitors learner demand daily and add sessions in keeping with resource and timeline considerations.  Learners are encouraged to check the exam registration schedule regularly as spots may become available. If learners notice a new section has opened, they may opt to transfer from an existing section registration to a newly opened section. However, please note that a $50 administration fee does apply to all transfers. For more information, please visit the Fees, Payments & Refunds Policy.

A proctored exam is supervised by an approved, neutral person (a proctor) who confirms the identity of the test taker and the integrity of the test taking environment. Virtual proctoring allows for the same level of supervision to occur online, facilitated by online monitoring software, including the use of a webcam.

Proctortrack is the virtual proctoring provider for the Real Estate Salesperson Education Program. Proctortrack's live remote proctoring solution provides the highest level of exam integrity. To find out more about Proctortrack and their live proctoring solution please visit their website at proctortrack.com.

The Proctortrack Mobile App is an application available on the App Store (iOS phone) or Play Store (Android) used to complete the room scan required when taking a virtually proctored exam. It is recommended to complete the room scan with the Proctortrack Mobile App, however, using a laptop or computer webcam is also an option.

Humber takes the privacy of learner information seriously and it is of paramount importance for every learner in all aspects and parts of the Real Estate Salesperson program.

With respect to Proctortrack online proctoring services offered by Verificient, we are confident in their privacy process, as the company was selected by the Ministry of Colleges and Universities as the provincial-wide solution to support the need for virtual proctoring at post-secondary institutions due to the closure of campuses as a result of COVID-19 and provincial physical distancing requirements.

Personal information is collected and used solely for the purposes of verifying a learner's identity and providing online proctoring while protecting academic integrity. Proctortrack’s privacy policy can be found here.

Any learner who chooses not to complete an exam through online proctoring may wait to write their exam in person once the program’s test centers re-open when it is safe to do so.

Learners are required to have the following equipment and Internet connection to take their exam:

  • Desktop computer or laptop. (Tablets, Chromebook and cell phones do not meet the requirements for virtual proctoring.)
  • Webcam (resolution 800 x 600 or better)
  • Microphone and speakers
  • Keyboard
  • Mouse
  • High speed Internet connection (Cable Modem, DSL or better - 900 kbps download, 600 kbps upload)
  • Operating System: MAC - OSX Sierra 10.13 or higher, PC - Windows 8, or higher
  • Processor/RAM: MAC - Intel/AMD Processor, 8 GB RAM, PC - Dual-core 2.4 GHz CPU, 8 GB RAM or better
  • Recommended browsers: Google Chrome v25.0 or higher
  • Plug-ins: Javascript enabled and third-party cookies enabled
  • A smart phone (optional), for a room scan.
    • Android OS version 6.0 or later or iOS 10 or later
    • Minimum free storage 512 MB
    • Rear facing camera
    • Continuous internet connectivity

No. iPads and tablets are not acceptable devices to use for your exam, a laptop or desktop computer with the above requirements is mandatory.

No. They must be disconnected from the computer and turned away or covered during the exam.

You will be required to complete an onboarding process within the Proctortrack system prior to your scheduled exam date. This process will verify/check your computer hardware compatibility with Proctortrack and provide the opportunity to troubleshoot any issues.

A virtually proctored exam is scheduled the same way as an exam at a test centre. The same two-step process applies but instead of choosing a test centre location, the virtual option should be selected.

Step 1: Purchase an Exam
Step 2: Book an Exam
Booking changes can only be made online using the Learner Portal

Note: Please ensure to follow and complete the virtual exam booking immediately after exam registration. Log into the Learner Portal and select My Exams to confirm your virtual exam date and time.

The same registration rules apply for all exams, regardless of delivery mode. Please visit the following links for more information.

How to Cancel an Exam Booking
How to Reschedule an Exam Booking

An email will be sent out following your exam registration and booking with the exam rules and onboarding instructions. First time exam writers will receive a second email sent directly from Proctortrack with your Proctortrack system username and password. Expect the Proctortrack email to be delivered up to 2 business days after exam registration and booking.

  • A valid government photo identification (e.g. driver’s license, permanent resident card, passport). Health cards are not acceptable. The proctor will need to see a photo ID to verify your identity. You cannot write the exam without presenting valid identification.
  • Your Proctortrack username and password.
  • Your program login credential, username and password, as you will be required to login to the learner portal to access your exam.
  • Your smart phone, with the Proctortrack mobile app downloaded and ready to use to complete the room scan (recommended but optional – a computer webcam can also be used to complete a room scan)
  • Your desk area must be free of books, paper and electronic devices (i.e. another computer/laptop).

The standard exam fee listed on humber.ca/realestate applies to all exams, for all delivery methods. No additional costs are incurred for the virtually proctored option.

You should complete the onboarding steps prior to the exam day. On the day of your exam, access the Proctortrack link provided to you at the scheduled exam time to complete the identification verification and to secure the testing environment. You will not be able to start the process before the scheduled time. Refresh often to ensure that the Go To Test button is available at the scheduled time-slot.

No. The authentication process does not cut into your exam time. The timer on your exam does not start until you begin your exam.

Learners who miss their exam will be required to repurchase and rebook a new session through our website. Please note missed exams count as an attempt and will be a part of your Education Record.

The webcam is designed to monitor the immediate surroundings and ensure you are taking the exam by yourself in a secure testing environment.

You must be alone in a quiet room throughout the course of the exam. You cannot be in a public location where others are within speaking distance or may be able to walk into the room or where you can be distracted while taking your exam. The proctors will ask you to use the Proctortrack Mobile App to scan your surroundings.

All exam grades, regardless of delivery method, will be posted to your learner Education Record and accessible via the Learner Portal within three (3) days. Examination results are not disclosed by phone, email or in-person.

Once the session has started, you may not leave the camera view.

The proctor is not able to provide any answers or clarification regarding any content questions on your exam. However, the proctor will be available to answer any technical questions.

Upon suspicious activities a live Proctor will intervene and can provide a live remediation, live technical support or immediately suspend the test session if breaches to the test policies are confirmed.

Learners who have an accommodation are required to submit an Accommodation Request Form. Once submitted, the form will be reviewed and we will contact you to discuss and finalize arrangements. Requests for accommodations must be sent and confirmed prior to registration in an exam session. Accommodation requests are subject to approval.

Learners who have been approved and are in receipt of the Real Estate Salesperson Education Program – Accommodation Confirmation Letter should contact the program office prior to registration in an exam session to arrange accommodation.

For more information on how to request an accommodation please see our website.

If you encounter a technical program, you can ask the proctor for help. You will be able to communicate with the proctor via chat at any time during your exam. If the proctor is unable to help you resolve the technical issue, you will be directed to contact the Proctortrack technical support line via live-chat, phone or email.

Proctortrack support

  • For live chat visit the support page (recommended)
  • Or call 1(844) 753-2020

Do not contact the Real Estate Education Program technical support line. Humber support does not have access to Proctortrack systems and are unable to assist with virtual proctoring.

Proctortrack provides a 24 hour a day, 7 days a week technical support line. If you are having technical issues during the onboarding process or something goes wrong during an exam, you can connect with the Proctortrack support team by email, phone or live-chat. ProctorTrack support 1(844) 753-2020 or visit the support page.

Do not contact the Real Estate Education Program technical support line.

A blue frame will appear around the screen to indicate that proctoring has begun and you are being monitored. After completing and submitting the exam, you may end proctoring and close/uninstall the Proctortrack application.

Refer to the Learner Guide for steps on troubleshooting restrictions on your device.