Find step-by-step guides for learners in the Real Estate Salesperson Program and the Real Estate Broker Program. Learn how to reset your password, register for Self-Service Password Reset (SSPR), and print your education record. How-to guides for all other Humber Real Estate programs can be found in the CPL Learner Guides.
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Self-Service Password Reset (SSPR)
How Does Self-Service Password Reset (SSPR) Work?
Self-Service Password Reset (SSPR) is a feature that enables users to reset their passwords without contacting technical support for help. Users can easily manage and recover their own passwords and continue working no matter where they are or time of day.
The key benefits of enabling SSPR are:
- It provides an intuitive one-time user registration process that allows users to reset passwords and unblock accounts on-demand from any device or location. SSPR allows users to get back to work faster and be more productive.
- Self-service allows end users to reset their expired or non-expired passwords without contacting technical support.
Register for Password Reset
- To enable Self-Service Password Reset, every learner must sign up for the service at the following link: myaccount.humber.ca
- Enter your real estate program user ID (starts with X) followed by @humber.ca. Example below. Then click Next.
- Enter your password and click Sign In.
- You will be asked for more information. Click Next.
- Set up an authentication validation method to keep the account secure. You must setup 2 validation methods to enable SSPR.
- To set-up the Microsoft Authenticator App
- Install the Microsoft authenticator app on your phone from App Store or Google Play. Follow the instructions in the app and when complete, come back to this window and then click Next.
Follow prompts on screen to complete setup.
- To set-up authentication validation using your Phone
- Click on I want to set up a different method and then click on the drop down to choose Phone. Then click Confirm.
Choose Canada from the drop-down list. Enter your phone number and follow prompts on screen complete the setup.
- To set-up authentication validation using your Email
- Click on I want to set up a different method and then click on the drop down to choose Email. Then click Confirm.
- Enter your email address and follow prompts on screen to complete the setup.
- To set-up the Microsoft Authenticator App
How to Reset Your Password with SSPR
Only available to learners who have pre-registered for Self-Service Password Reset.
- If you have forgotten your password or locked yourself out of your account, click Forgot password? when prompted to login to your account.
- In the Email or Username field, enter your real estate program user ID (starts with X) followed by @humber.ca. See example. Enter the characters in the picture or the words in the audio and click Next.
- Select an authentication method for verification and follow the prompts to complete the password reset. The options displayed are dependent on the validation methods you set up when you registered for SSPR.
Example: Select Text to mobile phone and follow the instructions on screen
Enter the code you have received to complete verification step 2.
Select your new password, confirm, and click Finish.
How to Print Your Education Record (Transcript)
- Log in to your learner portal and click on My Enrollment History
- Click on the Completed tab
- Click Print Transcript
How to Request an Official Education Record (Transcript)
- Login to the Learner Portal
- Select Special Requests from the side menu
- Select Education Record (Transcript) Request
- Complete the form and pay the fee