To ensure that my inquiry is handled quickly and confidentiality is maintained, can I use multiple contact channels?
The HR Support Centre will respond to your inquiries as soon as possible. In order to ensure a timely and accurate response, it is unnecessary to send your inquiries via multiple channels. This may result in delay to our support response time. All inquiries will be treated as important; however, inquiries that will take the highest priority are inquiries related to (i) pay inaccuracy (ii) reporting a critical injury/workplace injury, (iii) significant labour action such as work stoppage or illegal strike, or, (iv) Human Rights related issues. In order to maintain your privacy, our Support Centre will follow strict guidelines and only ask you questions which are needed to respond to your inquiry. In addition, all employees in HR and the Support Centre are bound by the same non- disclosure rules and regulations around employee information that we follow currently . Employees are not obligated to supply any information they do not wish to. No questions of a personal and sensitive nature will be asked during your initial contact with our HR Support Centre. Please note that if your general inquiry requires further support that may involved more personalized information, a specialized subject matter expert member of our team will follow-up with you within 2 business days for additional information.