When I call the HR Support Centre, what information will I be expected to provide?
Once an employee contacts the HR Support Centre, the HR Support Analyst will ask for the following information:
- Details of your inquiry
- Your name
- Your employee type – (Full-Time, Part-Time, etc.)
- Your work location (campus, faculty, department)
- Details that allow the analyst to classify the inquiry (e.g. HRMS, Labour relations, payroll, etc.)
This information will be used to assist you with your inquiry or redirect you if the analyst is unable to provide you with support during initial contact. For example, if an inquiry is related to an incident at work that requires campus security’s assistance, the analyst will redirect your call to them. Otherwise, the expectation is that over time, this first point of contact should resolve most inquiries immediately.