What happens if my urgent matters are not responded to in a timely manner?

Every ticket opened via the HR Support Centre is reviewed twice daily by a Queue Manager who will ensure that inquiries are being addressed and responded to appropriately. You will recall that high priority matters as detailed in question #6 above will take priority. Urgent matters such as: health and safety, human rights and labour relations matters would be redirected to these HR departments directly, and not go through the HR Support Centre.