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A candidate cannot access their job offer. How can I help them?

External Candidate

Definition: A brand new employee or someone who has not had an active contract within the last 6 months.

Reason: External candidates did not set-up their username and password for the career portal, as it was created by the hiring manager or hiring manager delegate during candidate profile creation, or the candidate does not remember their username or password for the career portal.

Resolution: 

  1. The manager/delegate must provide the candidate with their username and password to the career portal should they create a candidate profile on the portal on the candidate’s behalf.
  2. The manager/delegate can check to see what the candidate’s username is and reset their password for the career portal.
  3. If the candidate is not sure which email address the offer was sent to, the manager/delegate can check to see which email address the offer was sent to.

If the candidate is still not able to access their job offer, please contact your Talent Acquisition Advisor for assistance.

Internal Candidate (Humber)

Definition: Any employee with a current active contract or an active contract within the last 6 months.

Reason: The internal candidate may not be using the correct email account to access the job offer.

Resolution:

  1. The manager/delegate must inform the internal candidate that they need to access their job offer through their personal or @humber.ca email account.
  2. If the employee cannot access this account, direct the employee to dial 8888 or 416-675-6622 to contact Humber IT Support.

Note: The email address for an internal candidate cannot be changed on HRMS. 

Internal Candidate (the University of Guelph-Humber)

Definition: Any employee with a current active contract or an active contract within the last 6 months.

Reason: The internal candidate may not be using the correct email account to access the job offer.

Resolution: 

  1. The manager/delegate must check to see which email account the internal candidate has on their candidate profile.
  2. The manager/delegate must inform the internal candidate that they need to access the offer through either their personal or @humber.ca email account (if this is the account on their profile) or the @guelphhumber.ca email account.
  3. If the employee cannot access this account, direct the employee to dial 8888 or 416-675-6622 to contact Humber IT Support.

Note: The email address for an internal candidate cannot be changed on the HRMS.

Last Updated OnNovember 25, 2024